Privacy Policy

1. Who We Are

Solvsense provides intelligent AI voice automation and digital receptionist solutions for modern clinics and professional front desks.
Email: solvsense@gmail.com
Website: www.solvsense.com

2. Information We Collect

We collect the following types of information:

Contact details: Name, email, phone number, and business/clinic name submitted through our website or onboarding forms.

Business Configuration: Information shared during setup, including your services, operating hours, booking rules, and staff details.

Voice Interaction Data: Data captured when a caller interacts with a Solvsense AI agent, including caller phone numbers, conversation transcripts, call recordings, and metadata (call duration, intent).

Technical Data: Website analytics such as IP addresses, browser types, and pages visited, collected to improve our user experience.

3. How We Use Information

We use the information we collect to:

Provide Services: To configure and operate your 24/7 AI receptionist and sync bookings to your calendar.

Communication: To respond to inquiries, send service updates, and provide technical support.

Optimization: To improve the accuracy of our AI's dental and medical terminology and response flows.

Compliance: To meet legal obligations under EU law and protect our service against fraudulent use.

4. Consent for Communication

By providing your contact information, you agree to receive service-related communications (emails or SMS) regarding your account. We prioritize your privacy: we never sell your phone number, email, or personal data to third parties for marketing purposes. You may opt out of promotional messages at any time by following the unsubscribe instructions provided.

5. How We Share Information

We share information only with trusted service providers essential to our operations:

Infrastructure Partners: Voice AI and telephony providers (e.g., ElevenLabs, Twilio), and secure cloud hosting services.

Business Tools: CRM and scheduling platforms required for appointment synchronization.

Legal Requirements: If required by law, court order, or to protect the safety and rights of Solvsense, our clients, or the public.

6. Data Localization & GDPR

As a "Made in the North" company, we prioritize EU data standards. Where possible, data is processed and stored on servers within the European Economic Area (EEA). We act as a Data Processor for the patient data you collect, and we provide Data Processing Agreements (DPA) to ensure your clinic remains GDPR-compliant.

7. Data Retention

We retain personal information only for as long as necessary to deliver our services. Call recordings and transcripts are stored for the duration of your active subscription and are deleted or anonymized upon request or contract termination.

8. Your Rights

Under the GDPR and local Latvian laws, you have the right to access, correct, or request the deletion of your personal data. You may also object to or restrict certain processing activities. To exercise these rights, please contact us at solvsense@gmail.com.

9. Security

Solvsense employs industry-standard technical and organizational measures, including encryption and strict access controls, to safeguard your data. While we strive for absolute security, no method of digital transmission is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our technology or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

For any questions regarding this policy or your data, please reach out to: solvsense@gmail.com.